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FedEx Plans Agent Workforce in Over 50% of Workflows by 2028

FedEx Plans Agent Workforce in Over 50% of Workflows by 2028

Published: March 13, 2026 · pymnts.com

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FedEx plans to embed artificial intelligence (AI) agents into more than half of its operational workflows by 2028, a move that signals how large enterprises are beginning to deploy AI not just as software tools but as systems that execute operational work. Th…